Privacy policy.

Last updated: 29th July 2025
Plain English. No corporate spin. Just the facts.

We believe your data is yours — not a product to be harvested, traded, or exploited. At The Carat Commons, we collect only what we need to run a fair, smooth, and transparent shopping experience. We’ll never sell your info or share it with anyone who doesn’t help us serve you better.

We don’t play the surveillance capitalism game. We just sell honest diamonds in a dishonest industry.

1. Who We Are

We’re The Carat Commons Company — an ASIC registered business and a people-first diamond company cutting out the middlemen, the markup, and the misinformation.

We trade under The Carat Commons (to keep it simple), ABN 85 106 280 738. Registered in Australia, based in Australia, run by Australians. Rooted in radical fairness.

2. What We Collect (and Why)

We only collect data that helps us do three things:

  1. Deliver your order

  2. Improve your experience

  3. Let you know what’s new (if you want us to)

Specifically, that might include:

  • Name, email, phone, and delivery address

  • Order history and payment method (securely processed – we never see your full card details)

  • Your interactions with our website (pages viewed, time spent, clicks)

  • Your responses to marketing campaigns (if you opt in)

We use cookies and pixels for analytics and ads, but you can opt out or block them any time.

3. How We Use It

Your data helps us:

  • Fulfil your orders (obviously)

  • Send updates, receipts, and shipping info

  • Email you if you’ve signed up to hear from us

  • Run respectful, interest-based advertising via platforms like Google, Meta (Instagram/Facebook), and Pinterest

  • Understand what’s working so we can improve

That’s it. No creepy tracking, no selling your data, no shifty third-party brokers.

4. Tools We Use (and Trust)

To keep things running, we partner with a few trusted tools and platforms. These include:

  • Website and e-commerce providers (like Squarespace or Shopify)

  • Email and CRM platforms (like Zoho or Mailchimp)

  • Payment processors (Stripe, PayPal, Afterpay, etc.)

  • Analytics tools (like Google Analytics and Meta Pixel)

  • Courier and logistics services

They only access your info to do their job — and we’ve vetted them carefully.

5. Your Rights (Yes, You Have Some)

You can:

  • Ask what info we hold on you

  • Correct your details

  • Unsubscribe at any time

  • Ask us to delete your data (as long as we’re not legally required to keep it)

We’ll respond to your request like humans, not bots. Just email us at [insert your contact email].

6. How We Store and Protect Your Info

We store your data using secure, encrypted third-party platforms. We don’t keep sensitive stuff locally. We protect your info like it’s our own — because it kind of is.

7. International Transfers

Some of our tech partners store data outside Australia. When this happens, we ensure they meet global standards for data protection.

8. Changes to This Policy

We’ll only update this if something real changes. No legalese tricks. You’ll always find the most current version here.

9. Want to Talk About It?

We’re not hiding behind a wall of silence.
Got questions? Want a copy of your data? Just want to rant about big tech?


Email us at: hi@thecaratcommons.com.au
Or write to: Gloria Navilly c/o The Commons, 36-38 Gipps St, Collingwood VIC, Australia 3066

✊ Your data, your rules.

No surveillance. No dark patterns. No B.S.
Just diamonds, done right.